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  • steve.madden@pre-claim.com
  • 2121 Avenue of the Stars, Suite 800 PMB #8014, Century City, CA 90067
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(855) 441-6031

Privacy Statement

Forensic Public Adjusters, Inc. dba PRE-CLAIM.com

Forensic Public Adjusters, Inc., doing business as PRE-CLAIM.com (“We,” “Us,” or “Our”), is committed to protecting the privacy and security of Your personal information. This Privacy Statement explains how We collect, use, disclose, and safeguard Your information when You engage Our public adjusting services, including pre-claim preparation and claim management, or interact with Our website (www.pre-claim.com). By using Our services or website, You consent to the practices described in this Privacy Statement.

Information We Collect

We collect information necessary to provide Our public adjusting services and to comply with legal and regulatory requirements. This includes:

  • Personal Information: Name, address, phone number, email address, and other contact details provided when You engage Our services, create an account, or contact Us.
  • Insurance-Related Information: Details about Your insurance policy, claim history, property documentation, and loss details for pre-claim preparation or claim processing.
  • Financial Information: Payment details or settlement information required to process fees or reimbursements.
  • Website Usage Data: Information collected via Our website, such as IP address, browser type, device information, and pages visited, using cookies, analytics tools, or similar technologies.
  • Other Information: Any additional information You voluntarily provide, such as communications, uploaded documents, or feedback related to Your claim or pre-claim services.

How We Collect Information

We collect information through:

  • Direct Interactions: When You provide information via contracts, online forms, emails, phone calls, in-person meetings, or Our website’s client portal.
  • Inspections and Claims Process: During property inspections, claim documentation, or pre-claim preparation activities.
  • Website Interactions: Through Our website (www.pre-claim.com), including contact forms, account creation, cookies, or analytics tools.
  • Third Parties: From Your insurer, contractors, or other parties involved in Your claim or pre-claim process, as permitted by law.

How We Use Your Information

We use Your information to:

  • Provide public adjusting services, including pre-claim preparation, policy analysis, claim assessment, documentation, and negotiation with Your insurer.
  • Communicate with You about Your account, claim, or Our services, including updates and support.
  • Process payments and manage billing for Our fees and expenses through Our website or other agreed methods.
  • Comply with legal and regulatory requirements, such as recordkeeping under Texas Insurance Code Chapter 4102.
  • Improve Our services, website functionality, and user experience through analytics, feedback, and service enhancements.
  • Protect against fraud, unauthorized access, or other illegal activities.

How We Share Your Information

We may share Your information with:

  • Your Insurer: To submit claims, negotiate settlements, or comply with contractual obligations.
  • Third-Party Experts: Such as appraisers, engineers, or contractors, when necessary to process Your claim or complete pre-claim services, with Your consent or as required by law.
  • Service Providers: Such as payment processors, IT vendors, or analytics providers, who are bound by confidentiality agreements and data protection obligations.
  • Legal Authorities: When required by law, court order, or to protect Our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate safeguards to protect Your information.

We do not sell or rent Your personal information to third parties for marketing purposes.

Data Security

  • We implement reasonable physical, technical, and administrative measures to protect Your information, including:

    • Secure storage of physical and electronic records, including encrypted databases for online data.
    • Encryption of sensitive data during transmission (e.g., via SSL/TLS on www.pre-claim.com) and storage.
    • Access controls to limit data access to authorized personnel only.
    • Regular security assessments and updates to identify and address vulnerabilities.

    Despite these measures, no system is completely secure, and We cannot guarantee absolute protection against unauthorized access, cyber-attacks, or breaches.

Your Rights and Choices

You have the following rights regarding Your information, subject to applicable law:

  • Access: Request a copy of the personal information We hold about You.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of Your information, except where We are required to retain it for legal or regulatory purposes (e.g., five-year recordkeeping requirements).
  • Opt-Out: Opt out of non-essential communications, such as promotional emails, by following unsubscribe instructions or contacting Us.
  • Cookies and Tracking: Manage cookie preferences through Your browser settings or Our website’s cookie consent tool.

To exercise these rights, contact Us using the information in Section 10 or manage Your account settings at www.pre-claim.com. We will respond within the timeframes required by law, typically within 30 days.

Retention of Information

We retain Your information for as long as necessary to:

  • Provide Our services and fulfill Our contract with You.
  • Comply with legal obligations, such as the five-year recordkeeping requirement under Texas Insurance Code Chapter 4102.
  • Resolve disputes or enforce Our agreements.

After this period, We securely delete or anonymize Your information, unless otherwise required by law.

Third-Party Links

Our website may contain links to third-party sites, such as insurers, payment processors, or service providers. We are not responsible for the privacy practices or content of these sites. We encourage You to review their privacy policies before providing information.

Changes to This Privacy Statement

We may update this Privacy Statement to reflect changes in Our practices, legal requirements, or industry standards. The updated version will be posted on Our website (www.pre-claim.com) with a revised effective date. Continued use of Our services or website after changes constitutes acceptance of the revised Privacy Statement.

Contact Information

For questions, concerns, or to exercise Your privacy rights, contact Us at:

Forensic Public Adjusters, Inc. dba PRE-CLAIM.com
2121 Avenue of the Stars, Suite 800 PMB #8014, Century City, CA 90067
Phone: (855) 441-6031
Email: support@pre-claim.com
Website: www.pre-claim.com

Compliance with Law

We operate in compliance with applicable privacy laws, including but not limited to the Texas Data Privacy and Security Act and regulations governing public adjusters. If You believe Your privacy rights have been violated, You may file a complaint with Us or the appropriate state authority, such as the Texas Department of Insurance.

By engaging Forensic Public Adjusters, Inc. dba PRE-CLAIM.com, You acknowledge that You have read and understood this Privacy Statement.